Refunds are governed by the rules of international payment systems.
The procedure for returning goods is governed by Article 26.1 of the Federal Law “On Protection of Consumer Rights”.
- The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
- Return of a good quality product is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
- The consumer does not have the right to refuse a product of proper quality, having individually defined properties, if the specified product can be used exclusively by the person purchasing it;
- If the consumer refuses the goods, the seller must return the money paid by the consumer to the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding request;
To return funds to a bank card, you must fill in the "Application for the return of funds", which is sent upon request by the company to the email address and send it along with the attachment of a copy passports to firstname.lastname@example.org
Refunds will be made to the bank card within 21 (twenty one) business days from the date of receipt of the "Application for the return of funds" by the Company.
To return funds for transactions made with errors, you must apply with a written statement and attaching a copy of the passport and checks / receipts confirming the erroneous write-off. This statement is required send to email@example.com